Hello {{userview.firstname}},

Thank you for registering to SurveyTandem. To start earning tandem miles, click on Take a survey in the menu bar above.
To post your own survey, click on My surveys in the menu bar above.

Recommend SurveyTandem to your friends and earn 200 Tandem Miles as soon as they receive the first response to their online survey. All they need to do is enter your email adress in the field "Email of buddy" when registering.

Click on Help in the menu bar above for more information on how to use SurveyTandem.

Please help us improve SurveyTandem by sending us your questions or feedback through our Contact page.

Enjoy using SurveyTandem!

Your SurveyTandem Team

Dear {{userview.firstname}},

We regret to inform you that at least one user has rejected your answer to his survey. As a result 25% of the tandem miles to be earned were deducted from your account. For more details please refer to My responses in the menu bar above.

SurveyTandem is a community based on trust. Please make sure that you answer the surveys fully and to the best of your ability as you would like others to respond to your own survey. If you have any doubts, please consult our Help page for more information.

Your SurveyTandem Team

Contact person

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, respond to a survey and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

SurveyTandem collects and uses Users personal information for the following purposes:

• To improve customer service
• Your information helps us to more effectively respond to your customer service requests and support needs.
• To personalize user experience
• We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
• We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To administer a content, promotion, survey or other Site feature
• To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, User may change their profile settings via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, user name, password, transaction information and data stored on our Site.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that websites own terms and policies.

Compliance with children's online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

 SurveyTandem has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: surveytandem.com/surveytandem/#/contact

Ludwigsburg, 1st January 2018

How does SurveyTandem work?

SurveyTandem allows you to share a link to your online survey with members of the community who will gladly fill it out in exchange for tandem miles. To earn tandem miles, you simply have to fill other members’ surveys. Once you have collected enough tandem miles for at least one response to your survey, your survey becomes visible to the community. When members take your survey, your amount of tandem miles will reduce accordingly. As soon as you do not have enough tandem miles anymore, your survey will be invisible again until you collect enough tandem miles again.

How do I create a survey?

SurveyTandem does not enable you to create a survey but simply to share a link to an existing one. Creating online surveys can be done using survey creation websites like:

• www.surveygizmo.com
• www.surveymonkey.com
• www.quicksurveys.com
• www.kwiksurveys.com
• www.freeonlinesurveys.com
• www.surveyplanet.com
• www.limesurvey.org
• www.zoho.com/survey
• www.sogosurvey.com
• www.esurv.org
• www.surveynuts.com
• www.esurveycreator.com
• And many more…

You can also take legitimate paid surveys with SurveyPolice

Please refer to these websites for more information about how to create a survey.

When can I take a survey and start collecting Tandem Miles?

You can start any time! You do not need to have posted a survey to start collecting Tandem Miles!

You can also earn tandem miles by recommending SurveyTandem to your friends. When they register, they simply need to enter your email address in the field “Email of buddy” under “My Profile”. Once your buddy has received his first answer to his survey, you will receive 200 Tandem miles. This is not limited to one buddy. You can recommend SurveyTandem to as many people as you like and will earn tandem miles accordingly. Furthermore, this helps the community grow, increasing the speed of getting responses for everyone.

How can I take a survey?

Select "Take a survey" in the menu bar to see the currently available surveys. You may choose to take a survey or hide it permanently.
For each survey, you are able to see:

• The title
• A short description
• User criteria required
• The amount of miles to earn
• The number of users who already took the survey
• The time required to fill out the survey

We recommend to carefully check this information before choosing to take a survey. Once you click on “Take this survey now”, the actual survey will open in a new tab of your browser.
Fill out all of the answers of the survey to the best of your ability, after all the owner of that survey is a community member just like you who is simply interested in getting truthful and detailed answers.
Once you are finished, close the survey and return to surveytandem.com. Click on “Survey Completed”. The corresponding amount of tandem miles will immediately be accredited to your account.
Please keep in mind that the list of available surveys to be taken is a dynamic one which continuously changes. We therefore recommend to check regularly if new surveys are available.

How can I post a survey on SurveyTandem?

In the menu bar, click on "My surveys>> Post a new survey". Fill out the mandatory fields and press “Publish”.

The field “Time required to fill out the survey” is used to help survey owners verify if a response is valid. Do take in account fast readers and typers as well as non-mandatory questions in your survey when evaluating this minimum time.

Can I modify the data concerning my survey at any time?

Yes. Simply click on "My surveys >> Edit".

What is a reviewed survey?

SurveyTandem does not review surveys before they are published to avoid slowing down the process. SurveyTandem does reserve the right to review a published survey at any point in time. This would happen for example if a survey is reported by a user. SurveyTandem reviews the content and the time required to fill out the survey. SurveyTandem may decide to block surveys (or users) that do not respect the Terms & Conditions of this website. In case the time estimated to take the survey is obviously erroneous, SurveyTandem will modify it to the best of its knowledge without prior notice. After being reviewed, some properties of the surveys (Link, Minimum time required to fill out the survey) cannot be modified anymore under “My Surveys >> edit”. Reviewed surveys are labelled as such for all to see.

Can I post multiple surveys in parallel?

Yes, you can.
The only restriction is that SurveyTandem does not allow you to post the same survey more than once even if you create a new user for it. The reason is that it would otherwise allow the same users to take the survey multiple times.

Who is able to see my survey?

Any user who can understand the language of your survey will be able to see your survey. Please keep in mind that your survey will only be visible if you have set its status to “active” and if you have enough tandem miles to get at least one response.

How can I temporarily deactivate a survey on SurveyTandem?

You can do so by changing the status in "my surveys". When “inactive”, a survey is not visible anymore. It can be reactivated at any time by changing the status back to "active".
If you wish to permanently deactivate a survey, simply click on “delete”.

How does SurveyTandem prevent users from cheating?

SurveyTandem is a community based on trust. We all want to get truthful and detailed responses as quickly as possible. But it does not help anyone if people falsely declare having filled out a survey just to earn tandem miles rapidly and without any effort. Imagine if someone would do the same with your survey!
This is why SurveyTandem gives its members the possibility to verify, rate and even reject responses. To do so, SurveyTandem recommends survey owners to add the following question at the end of their surveys:

"What is your SurveyTandem user name? (Please ignore this question if you are not a surveytandem.com user)"

Remark: If this question appears in a survey, make sure that you answer this question by typing in correctly your SurveyTandem user name, which you can find in the menu bar of SurveyTandem.com.
This is very important as the survey owner will use this answer to verify that you have indeed filled out his survey. Any mistake will lead him to believe that you have not filled out his survey and you may be penalized for it.

Once someone declares having filled out a survey, the survey owner is notified per e-mail. By clicking on “Your user name >> My Surveys” in the menu bar, a user is able to see the number of pending confirmations. By clicking on “pending”, the owner is able to see the user name of the person who filled out the survey, the approximate time (CET) at which he has declared having completed the survey and the time spent filling out the survey.
With this information, the survey owner is able to check on the website of the survey provider (where he created the survey) if a response is indeed registered. He may then rate the response before clicking “Confirm” or “Reject” back on the SurveyTandem website.
If a response was rejected, SurveyTandem will discount the earned tandem miles and penalize the user with an extra 25% of tandem miles to be earned.

Users may check the status of their responses at any time by clicking on “My responses” in the menu bar. Please be aware that survey owners will not immediately rate responses nor are they obliged to do so at all.

What happens to my tandem miles when someone takes my survey?

For each response, SurveyTandem transfers 75% of the tandem miles you chose to give per response to the user who took the survey. The remaining 25% is used to promote SurveyTandem by giving away tandem miles. This helps the community grow and increases the speed and diversity of responses!